Transforming Cybersecurity Maturity for Business Growth in Healthcare Data Management

Seiso’s application of the ‘Seiso Way’ and our 10 Domains framework provided TeleTracking with a structured, flexible, and comprehensive security solution over a multi-year engagement. The solutions not only addressed immediate needs but also laid a strong foundation for future growth and compliance. With a more seamless integration of security with business operations, TeleTracking has a security advantage, supporting their mission to improve healthcare operations while ensuring robust security and compliance.

Client Situation

TeleTracking is a leader in the healthcare operations management industry, providing solutions that enhance patient flow and capacity management for hospitals. Their services integrate seamlessly with Electronic Health Records (EHR) systems, utilizing real-time data to ensure optimal patient care and hospital efficiency. TeleTracking’s innovative approach ensures that no patient waits unnecessarily, aligning with their core mission to improve healthcare operations.

With a small internal team and a rapid pace of expansion, TeleTracking needed expert assistance and operational support to meet stringent industry standards including ISO 27001, which are crucial for securing new business in the highly regulated healthcare sector.

Additionally, TeleTracking aimed to reduce friction in their customers’ procurement processes, as these departments increasingly demanded third-party audits of their security practices.

Solution and Approach

Seiso’s partnership with TeleTracking is a prime example of how the ‘Seiso Way’ and their 10 Domains framework can transform an organization’s cybersecurity posture, aligning security measures with business objectives to drive growth and compliance. When TeleTracking needed to achieve and maintain new cybersecurity certifications, Seiso stepped in to provide a structured, flexible, and comprehensive solution that not only addressed immediate needs but also set the stage for long-term success.

An Agile and Adaptive Approach

The ‘Seiso Way’ focuses on integrating security seamlessly into business operations, ensuring that security measures support rather than hinder business imperatives. This approach is embodied in Seiso’s 10 Domains, a framework designed to streamline the assessment, development, and maintenance of robust security programs.

Seiso provided a comprehensive, phased solution roadmap tailored to TeleTracking’s needs, encompassing multiple practice areas and innovative strategies:

Initial Assessment and Strategy Development

• Conducted a detailed cybersecurity maturity assessment, identifying critical vulnerabilities and establishing a baseline.
• Developed a strategic roadmap to achieve ISO 27001 certification, crucial for expanding into the UK market.

Implementation and Certification

• Guided TeleTracking through the ISO 27001 certification process, achieving certification within 18 months despite delays due to internal architecture and cybersecurity priorities that required immediate attention.
• Implemented a simplified approach to maintain continuous compliance, ensuring audit readiness and certification renewal annually.

Advanced Security Measures and Continuous Improvement

• Worked with TeleTracking to develop compliance policies, technical documentation, and implement technical controls that meet rigorous healthcare data protection standards and certification programs which ultimately enabled TeleTracking to attain certification, expanding their capabilities to meet broader healthcare industry standards and expand their business reach.
• Implemented new measures that enabled a strategic HHS (Health and Human Services) deployment during the COVID-19 pandemic, ensuring compliance with government cybersecurity requirements for handling sensitive healthcare data.

Ongoing Support and Managed Services

• Provided daily managed services through the GRC (Governance, Risk, and Compliance) practice, including risk management, vulnerability assessments, and continuous monitoring.
• Enabled seamless integration of security measures into TeleTracking’s product development lifecycle, enhancing their application security and protecting patient data.

Governance Framework

• Seiso established a governance framework that aligned with TeleTracking’s business goals, ensuring that all security measures were designed to support their operational needs.
• Created comprehensive governance documentation, including policies and standards, to provide clear guidelines for security practices.

Continuous Security Risk Management

• Conducted detailed risk assessments to identify activities that introduced risk to TeleTracking and implemented strategies to mitigate those risks.
• Developed a risk register to track and manage identified risks, ensuring continuous monitoring and improvement.

Asset Management

• Developed and maintained an asset management program to track the lifecycle of all assets, from creation to disposal.

Identity and Access Management

• Implemented robust identity and access management (IAM) protocols to ensure that only authorized personnel had access to sensitive data and systems, with the principle of least privilege.

Threat and Vulnerability Management

• Conducted regular vulnerability assessments and penetration tests to identify and address security weaknesses.
• Provided oversight for the vulnerability management program, including remediation working sessions to promptly address identified vulnerabilities.

Situational Awareness and Information Sharing

• Established processes to monitor the security landscape and share relevant information with key stakeholders within TeleTracking.
• Integrated telemetry and event-driven security measures into existing workflows to enhance situational awareness.

Incident Response Planning and Readiness

• Developed and facilitated tabletop exercises for incident response and business continuity planning to ensure preparedness for potential security incidents.
• Implemented a comprehensive incident response program to enable quick and effective responses to security breaches.

Vendor Risk Management

• Evaluated and managed risks introduced by external vendors, ensuring that third-party services met TeleTracking’s security standards.
• Assisted with vendor questionnaire responses and risk management efforts to mitigate vendor-related risks.

Workforce Management

• Aligned workforce roles with security needs, providing application security training and a security awareness training program to educate staff on best practices.
• Supported staffing efforts by interviewing candidates, updating job descriptions, and onboarding new security hires.

Data Protection

• Implemented data protection measures to identify, categorize, and secure sensitive data within TeleTracking’s systems.
• Ensured compliance with relevant data protection regulations and standards.

Moving Forward

Seiso continues to support TeleTracking in expanding their security management and compliance measures across more systems and enhancing their cloud security as they transition to a cloud-only offering. This includes preparing for new regulatory requirements and optimizing their security posture to support future growth.

Results

Seiso’s comprehensive approach transformed TeleTracking’s cybersecurity posture, and enabled them to gain ISO 27001 certification, while reducing procurement friction, and enhancing operational efficiency. This seamless integration of security with business operations provided TeleTracking a competitive edge in the highly regulated healthcare sector, supporting their mission to improve patient care and streamline healthcare operations.